Customer Care Representative

Customer Care Representative Duties:

• Welcoming and communicating directly with customers visiting the facilities
• Assisting customers with luggage handling and transportation needs
• Providing superior customer service to passengers and crew members
• Providing crew members with coffee, ice, newspapers and catering
• Assisting crew members with aircraft trash, dirty dishes and linens for cleaning and restocking
• Ensuring proper appearance and customer amenity stock of lobby and conference rooms
• Shuttle duties both on the field and off-site
• Cross training in Customer Service Representative duties (see Customer Service Representative requirements)
• Executing customer "thank you" program
• Supporting survey, feedback and customer excellence auditing initiatives

Candidate Qualifications:

• High School diploma or equivalent required
• Valid and unrestricted driver's license
• Strong customer service skills
• Outgoing, friendly personality with a can-do positive attitude
• Excellent verbal and written communication skills
• Basic computer skills (MS Office)
• Ability to handle and maneuver luggage up to 50 pounds
• Ability to work flexible schedules including evenings, weekends and holidays
• Ability to work overtime as required
• Previous experience or knowledge in the aviation industry is preferred, but not required