INVOICING AND CHARGES:
The amounts reflected in the Quote are minimum estimated amounts based on computer generated flight times. If actual flight times exceed the quoted flight times, invoices will be based on actual flight times. All flights are subject to a 2-hour minimum. Delays due to weather, air traffic, or other factors are not contemplated in the Quote and will be invoiced as experienced. Miscellaneous expenses such as hangar fees, domestic handling (FBO parking/ramp/facility fees), winter weather operational fees and flight phone charges may not be included and will be invoiced at cost. Catering and ground transportation requests are not included in the Quote and will be invoiced at cost plus a 15% surcharge. All known international fees will be invoiced as quoted, and any additional international fees not included in the Quote will be invoiced as and when incurred.
In the event the scheduled aircraft is delayed, cancelled, or otherwise not available as a result of mechanical failure, weather, governmental intervention or action, or other causes beyond the reasonable control of Pentastar Aviation, LLC (“Pentastar”), including cancellation, diversion, and other actions taken by the aircraft owner or third parties, the Quote shall be considered cancelled and Pentastar shall have no responsibility for such delay, cancellation, or unavailability. Pentastar shall, however, use reasonable efforts to obtain alternative aircraft to serve the charter arrangement affected by such delay, cancellation, or unavailability. Type, configuration and price of such alternative aircraft are subject to availability. Pentastar shall issue a new Quote for the replacement aircraft that will reflect the terms associated with the alternative aircraft (including price).
If you cancel a domestic flight less than 72 hours prior to scheduled departure time or an international flight less than 96 hours prior to scheduled departure time, you will be subject to a cancellation fee equal to 2 hours of flight time plus any other fees incurred by Pentastar in connection with the cancellation, including, without limitation, fees charged by the aircraft owner. Cancellation fees may vary based on peak season dates. One way charter flights, once confirmed, are non-refundable.
PEAK DATES AND SPECIAL EVENTS:
Peak dates (which include all national holidays plus 1-5 days on either side) and special events may incur additional costs such as rest over nights, handling fees, and crew transportation. Any additional costs not included in Quote will be reflected in your invoice.
ITINERARY CHANGE AND TRANSMITTAL OF CHANGES:
Schedule changes are permitted, but are subject to aircraft and crew availability, and Quote modification. Notification of changes or cancellations must be made directly to Pentastar’s Flight Operation. In the event of a change to the schedule, the Quote shall no longer be applicable and a new Quote, if practicable, will be required to be signed by you prior to departure. Notwithstanding the foregoing, you acknowledge and agree that by proceeding with any charter flight, even those with different aircraft or modified schedules, you shall be deemed to have accepted these terms and conditions and the terms of the Quote, regardless of execution, and you shall be responsible for full payment of all associated invoices.
SECURITY POLICY (Domestic and International):
Due to Federally mandated security measures, all passengers 18 years of age or older must present a valid government issued photo I.D. prior to boarding (no exceptions). For international flights, all passengers 17 years of age and under must provide documentation of parental authorization to travel. A lead passenger must be named for all legs of the charter flight along with contact information. Unlisted passengers and/or failure to provide proper documentation may cause significant delay pending security verification. You will be responsible for obtaining any travel authorization documents such as passports and visas that may be required by destination government authorities. You will be responsible for any additional costs incurred due to your failure to provide proper documentation in a timely manner. Time restrictions for trip planning may limit access to travel into certain destinations. Itinerary changes must be approved by Pentastar.
AIRCRAFT AMENITIES AND RESTRICTIONS:
Specific aircraft details regarding smoking and animal restrictions, sleeping configurations, standard aircraft stock, and baggage limitations can be confirmed with Pentastar. Pentastar and the flight crew reserve the right to inspect all baggage. You must notify Pentastar in advance of any of the following: expected excess baggage, the declaration of any excessive value, any known security related concerns that may exist, and any special assistance that may be required for the passengers or planning the trip. If unannounced smoking occurs in flight, the aircraft will land; the passengers will be escorted off the aircraft, and be billed in full for the trip, along with any additional charges for flight deviation and cleaning.
AIRCRAFT DAMAGE AND CLEANING FEES:
In the event that the aircraft is soiled or damaged by you or your guests beyond normal wear and tear conditions, you will be charged the actual cost of cleaning or repairs plus the cost of lost use of the aircraft at the aircraft’s minimum daily rate. All additional charges will be reflected on the final invoice.
Neither Pentastar nor any of its affiliates, employees, agents or owners shall be liable to you or any other person or entity for the injury or death of any person or for any damage to or loss of any property unless such injury, death, damage, or loss is the direct result of negligence or intentional misconduct of Pentastar or any of its employees; provided, however that (a) under no circumstances shall the liability of Pentastar exceed the amount of insurance actually paid by Pentastar’s insurer in connection with such incident, and (b) under no circumstances shall Pentastar be responsible for any lost profits, or any special or consequential damages. In the event Pentastar becomes liable to a third party due to the actions or omissions of you or your guests, you agree to fully indemnify Pentastar for such costs. Any claim arising under hereunder will be barred and unenforceable unless the party asserting it files an action on that claim within one (1) year after that party knew or should have known of the grounds for such claim. In the event Pentastar is subject to additional terms or conditions required by the aircraft owner, you agree that such terms and conditions shall apply to you and such terms and conditions are incorporated herein by this reference. Pentastar will provide you with copies of any such terms and conditions upon request.
The terms of the Quote shall be governed by and construed in accordance with the laws of the State of Michigan without giving effect to any laws pertaining to conflicts of laws. Any action hereunder shall be subject to the exclusive jurisdiction of state and federal courts sitting in Michigan.
You acknowledge that the operator of the aircraft maintains operational control of their aircraft, in accordance with Federal Aviation Regulations.