Customer Service Representative Full Time
Posted on Apr 03, 2019
A Customer Service Representative has responsibility to greet high level business travelers and aircraft crew members with Ritz Carlton like enthusiasm and process to ensure an outstanding experience by providing Customer Service at the highest level’s from Pentastar Aviation’s Executive Facilities.
Responsibilities for the position are as follows:
- Bright and sharp communication skill a must as you will be communicating directly with high status customers visiting the facilities.
- Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation who you will be greeting planeside or in our Executive facilities.
- Answering incoming phone calls to Pentastar Aviation to include radio communications with aircraft and support personnel.
- Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations and catering orders. Multi-tasking skills a must.
- Confirming all requests with customers to ensure information is correct and the appropriate paperwork is generated.
- Providing visitor security badge and direction to all visitors within the facilities.
- Continuous monitoring of Security and Safety requirements for our Customers and Employees.
Qualifications for the position are as follows:
- High School diploma or equivalent required
- Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
- Solid customer service skills
- Requires an outgoing, friendly person with a positive attitude
- Excellent verbal and written communication skills
- 3-5 years experience of FACE-TO-FACE Customer Service experience
- Strong computer skills (MS Office)
- Ability to work flexible schedules to include evenings, weekends and holidays
- Ability to work overtime as required
- Previous experience or knowledge in the aviation industry is preferred
- Multitasking skills a must
- Ability to work outdoor in all weather conditions