Customer Charter Trip Coordinator – Brokered Services

Customer Charter Trip Coordinator – Brokered Services

Apr 14, 2021

The Customer Trip Coordinator is the primary point of contact between Flight Operations and the Charter Department for brokered services.

Responsibilities include:

  • Communication with clients after a trip has been delegated from the Charter Department.
  • Managing all aspects of special requests on behalf of the clients.
  • Scheduling and coordinating brokered client trips.
  • Resolving conflicts or obstacles to the customer’s satisfaction.
  • Providing coordination between the Flight Operations department and Charter personnel.
  • Overseeing the Flight Operations department charter standards, specific personnel training, and communication/follow through with vendors and clients.
  • Accomplish charter trip planning via the Charter handoff process.
  • Review and audit trip expenses for each trip flown.
  • Managing the charter vendor operator database/approval process and applicable documents (keeping insurance and fleet info current, Vendor Agreements, etc.)

Act in a proactive manner:

  • Looking ahead for upcoming scheduling issues
  • Educating OCC employees on specific charter customer procedures and preferences
  • Being knowledgeable of customer preferences (MSL, etc.)
  • Participate in customer meetings as required.
  • Position may be cross-trained in Charter Sales and assist with on-call and PTO coverage as needed.
  • Must be available to provide 24-hour contact for client administrative personnel, Flight Followers and Charter sales staff for questions and concerns.
  • Answer phones and assist co-workers as necessary.

Qualifications:

Prior aviation experience (pilot, dispatch, charter, etc.) required.

–  Technical knowledge of aircraft capabilities and limitations regarding international and domestic regulations and restrictions.

–  Technical knowledge of charter and broker operations

Proficient in the use of Microsoft Office products, Microsoft Teams & FOS required.

Strong customer service skills required.

Strong written and verbal skills required.

Comfortable speaking with C-level executives and HNW individuals.

Experience in aircraft performance, regulatory compliance, international operations, charter operations required.

We are an Equal Opportunity Employer

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