Customer Service Representative

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Customer Service Representative

Nov 30, 2021

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.

Responsibilities for the position are as follows:

  • Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
  • Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.
  • Answering incoming phone calls, to include radio communications with aircraft and support personnel.
  • Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).
  • Confirming all requests with customers to ensure information is accurate and processed appropriately.
  • Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.
  • Providing visitor security badge and direction to all visitors within the facilities.
  • Continuous monitoring of security and safety requirements for our customers and employees.

Qualifications for the position are as follows:

  • High school diploma or equivalent required
  • Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
  • Solid customer service skills
  • Strong teamworking skills
  • Requires an outgoing, friendly personality with a positive attitude
  • Basic computer skills (MS Office)
  • Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
  • Must be willing to learn new processes and be open to coaching from other members of the team
  • Multi-tasking skills a must
  • Ability to work outdoors in various weather conditions when necessary

We are an Equal Opportunity Employer

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