Customer Trip Coordinator

Customer Trip Coordinator

Mar 18, 2021

The Customer Trip Coordinator is the primary point of contact between Flight Operations and the customer. The Coordinator has responsibility for managing customer aircraft in accordance with CFR Part 91 / 135 rules.

Responsibilities include:

  • Interaction with Account Managers and other staff daily as a single point of contact.
  • Ultimate responsibility for communication with client.
  • Managing all aspects of special request on behalf of the client.
  • Responsible for scheduling and coordinating client trips.
  • Demonstrated expertise regarding client’s aircraft for Part 91/ 135 trips.
  • Interact with Flight Operations and crewmembers to communicate scheduling requirements.
  • Resolving conflict of multiple trip requests.
  • Review and audit trip expenses for each trip flown.
  • Must be available to provide 24-hour contact for customer administrative personnel and Flight Followers and crew members for questions and concerns. 
  • Act in a proactive manner:
    • Looking ahead for upcoming scheduling issues
    • Providing solutions before the problem
    • Educating others regarding Pentastar intricacies
    • Being knowledgeable of customer preferences (MSL, etc.)
  • Participate in customer meetings as required.

Qualifications:

4 year college degree required.

FAA Dispatch License required.

Prior aviation experience (pilot, dispatch, etc) required.

–  Technical knowledge of aircraft capabilities and limitations with regard to international and domestic regulations and restrictions.

–  Technical knowledge of weather, flight-planning, weight & balance, etc.

– Experience in aircraft performance, regulatory compliance, and international operations required.

Flexible schedule based on the needs of the customer required.

Proficient in the use of Microsoft Office products, & FOS required.  

Strong customer service skills required.

Strong written and verbal skills required.

We are an Equal Opportunity Employer

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