Flight Follower/Dispatch Supervisor

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Flight Follower/Dispatch Supervisor

Aug 24, 2022

The Flight Follower Supervisor position is located in the Flight Operations Department.

This position has responsibility ensure the department is in compliance with company and regulatory policies, and procedures.

The Flight Following Supervisor must provide the leadership necessary to ensure employee productivity to make operational decisions; solve problems; develop procedures; develop records/files; conduct meetings; represent the department at internal and/or external meetings.

The Flight Following Supervisor is expected to supervise and evaluate employee and team performance; provide new employee orientation; provide adequate training for employees; coaching, counseling, and motivating employees; ensure effective employee relations; establish effective communication lines/methods; identify and solve employee problems; and manage or elevate conflict. The Flight Following Supervisor is expected to maintain an onsite presence as much as possible to help provide support to other department employees working on site.  

The Flight Following Supervisor has responsibility for maintaining the 24/7 Flight Following schedule, to ensure unscheduled and scheduled absences are filled either with creative scheduling of remaining staff or filling the vacancies themselves.  Candidates are expected to provide a supervisory support role later into the evening on business days as much as possible minus other schedule constraints. Candidates must be able to provide additional needed support in crew scheduling protocols, and OCC to meet the increasing demands of non-employee procurement, planning, processing, and scheduling.

 

This position works closely with Trip Coordinators, Charter Sales, Pilots, Outside Pentastar Customers Maintenance, Line Service, Catering to manage trip details from point of initial contact through completion.

 

Qualifications

  • Dispatcher License preferred– prior aviation experience required (pilot, dispatcher, etc.)
  • 4-year College degree required
  • Supervisory experience preferred. 
  • Technical knowledge of aircraft capabilities and limitations with regard to international and domestic regulations and restrictions.
  • Technical knowledge of weather, flight planning, aircraft performance.
  • Strong customer service skills
  • Proficient in the use of Microsoft Office products
  • Strong analytical skills.
  • Good verbal and written communication skills.
  • Good teamwork skills.  Proven ability with facilitating individuals and departments working more productively with each other.

We are an Equal Opportunity Employer

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