Technical Support Specialist

Technical Support Specialist

Oct 13, 2021

Job Responsibilities:

Support customer needs by providing technical assistance and responding to requests in a timely manner. Maximize computer system capabilities by studying technical applications and making recommendations.

Job Duties:

  • Triage and organize incoming technical support requests.
  • Identify internal customer software and hardware issues.
  • Assist internal customers through the process of installing software on their computers.
  • Support customer needs by providing technical assistance and responding to requests in a timely manner.
  • Help internal customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve problems.
  • Assume remote control over internal customer’s computers when necessary to resolve problems.
  • Deliver software into production by loading software into computer; entering necessary commands.
  • Deliver hardware into production by establishing connections; entering necessary commands.
  • Maximize use of hardware and software by training users; interpreting instructions and answering questions.
  • Maintain system capability by testing computer components.
  • Prepare reference guide for users by writing operating instructions.
  • Maintain historical records by documenting hardware and software changes and revisions.
  • Maintain external customer confidence and protect operations by keeping information confidential.
  • Maintains professional and technical knowledge by reviewing professional publications; and establishing personal networks.
  • Collaborate with other IT staff and elevate concerns to the Director.
  • Contributes to team effort and works well as a part of a team.
  • Must enjoy learning.

Skills: The successful candidate should possess the following: problem solving, the ability to present technical information, and experience with process improvement, the ability to work with and maintain vendor relationships

Technical skills required: software maintenance, software testing, network implementation, software performance tuning, network performance tuning

Qualifications:

Some related college coursework preferred

Minimum 1-year experience in information technology or technical support required

Extensive familiarity with Windows operating systems

CompTIA A+ certification a plus

We are an Equal Opportunity Employer

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