Waterford, Michigan.–Pentastar Aviation, a leader in the world of business aviation, was again recognized this year for their world-class aviation services by one of the most respected publications in the aviation industry. Aviation International News (AIN) named Pentastar Aviation as one of the top Fixed Based Operators (FBOs) in the Americas and the #1 FBO in the Great Lakes region on their 2020 Survey of FBO Services.
“Our tagline is ‘Setting the Standard,’ and we look at it as more than just a marketing slogan,” said Greg Schmidt, President & CEO, Pentastar Aviation. “We encourage our Customer Service Representatives to not only meet the needs of our customers, but also to go above and beyond in anticipating them. That’s why customer service training is not just for the CSRs at Pentastar, but for every single employee.”
“Reaching the highest rungs of AIN’s Annual FBO survey requires not only all-around excellence in each of the five rated categories, but also consistency, as typified by Pentastar Aviation, which was the only FBO this year to score higher than 4.71 in all categories, a feat it repeated from last year,” writes Curt Epstein, AIN. “The FBO has a 6,000-sq-ft, two-story main terminal building that also houses Fivestar Gourmet, the company’s in-house catering department which serves Pentastar’s customers as well as other operators on the airport and beyond…Another unique feature is the Stargate, a secondary 11,000-sq-ft terminal with what is likely the only FBO-owned jetway in the country.”
AIN asks its subscribers to evaluate FBOs they have visited in the past year based on five categories — line service, passenger amenities, pilot amenities, facilities and customer service representatives. The current survey process, in which Pentastar has annually been recognized among the top FBOs, provides overall cumulative average scores from 2013 to the present.
Pentastar continues to be the most awarded aviation company in the FBO surveys for over a decade, recognized by those who appreciate their commitment to exceeding the industry standards for both safety and service excellence.
About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com