Waterford, Mich. – Pentastar Aviation’s fixed base operation (FBO) at Oakland County International Airport (KPTK) received the top ranking in both the Aviation International News (AIN) 2012 FBO Survey and the Professional Pilot Magazine 2012 PRASE Survey.  Pentastar Aviation clinched a top score of 9.3 on AIN’s survey, which garnered votes for 1,639 different FBOs.  Pentastar Aviation has been ranked in the top five FBOs in AIN for the past six consecutive years.  In Pro Pilot’s PRASE Survey, Pentastar Aviation earned the top rank for bothBest U.S. FBO and Best Independent FBO.

“We measure our success as a company in part by the satisfaction of our customers,” said Edsel B. Ford II, Owner & Chairman, Pentastar Aviation.  “One of our key goals is to continuously exceed the expectations of our customers and the No. 1 rankings in AIN and Pro Pilot let us know we’re on track with that goal.”

In addition to industry surveys, Pentastar Aviation has distributed an internal customer service survey to customers since early 2009.  In 2011, 1,088 of those internal surveys were returned by customers from both the KPTK and VNY locations.  Of those responses, 100 percent indicated that they would recommend Pentastar Aviation as a preferred FBO.  Pentastar Aviation also uses feedback from maintenance, management and charter customers to continuously improve the overall customer service experience.  Results are reviewed monthly by the executive management team, including quarterly reviews with Owner Edsel Ford.

“When it comes to customer service, we will never stop raising the bar for ourselves,” said Bob Sarazin, Vice President of FBO services, Pentastar Aviation.  “Feedback from our customers is important to us and the AIN and Pro Pilot surveys are part of that feedback.  We continuously identify new ways to deliver exemplary service, using the survey results as a benchmark.”

For nearly 50 years, Pentastar Aviation has been a leader in the world of business aviation. Pentastar Aviation provides award-winning aircraft maintenance, aircraft management services, aviation advisors, avionics design/installation/repair and aircraft charter through Pentastar Aviation Charter, Inc.  Pentastar Aviation’s repair station received Airframe Class 3 and 4 Ratings from the FAA in January 2009 and boasts one of the most expansive and well-equipped facilities in the nation.  Pentastar Aviation’s world-class FBOs at Oakland County International provide exceptional customer service and amenities to regional, continental and global travelers.  Both FBO locations are proud to offer Avfuel branded fuels.

COVID-19 UPDATE

Dear Friends,

Your safety, both on and off the aircraft, continues to be Pentastar’s most important priority.

As we continue to monitor the effects of COVID-19 on a daily basis, we will evolve as necessary to ensure we are doing our part to create an environment that is clean, safe and comfortable while strictly adhering to the latest CDC, TSA and FAA protocols.  We will also continue to implement leading ways to improve preventative safety measures, and consistently review new solutions designed to minimize the impact of COVID-19 as they become available.

Please click on the link below to discover how Pentastar is keeping our staff and our customers safe across our campus and on our aircraft.

We thank you for your business and your time.

The Team at Pentastar Aviation 

www.pentastaraviation.com/covid-19-update

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