Waterford, Mich., – Pentastar Aviation was recently voted the No. 1 Ranking FBO Chain in the 2010 Professional Pilot Magazine PRASE Survey. The Pentastar Aviation chain includes FBOs at Oakland County International Airport (KPTK). In addition to the No. 1 Chain ranking, Pentastar’s facility at KPTK was voted the No. 2 U.S. FBO in the same survey. The No. 2 ranking marks a significant improvement of five places, from a seventh place ranking in 2009. Pentastar Aviation – KPTK has been ranked among the top ten FBOs for six consecutive years, including the #1 ranking in 2005 and 2008.
Pentastar’s facility at KPTK was also voted #5 on AIN’s list of Best U.S. FBOs, which lists the top 40 FBOs. Pentastar has been ranked in the top five FBOs in AIN for the past four consecutive years.
“Our performance on these surveys is very important to us,” said Bob Sarazin, Vice President of FBO services, Pentastar Aviation. “These rankings help serve as a benchmark for the success of our continuous customer service initiatives. We’re grateful to everyone who participated in the surveys this year.”
Customer service initiatives at Pentastar include company-wide customer service training and a customer service certification program endorsed by NBAA.
For more than 45 years, Pentastar Aviation has been a leader in the world of business aviation. Pentastar Aviation provides award-winning aircraft maintenance, aircraft management services, aviation advisors, avionics design/installation/repair and aircraft charter through Pentastar Aviation Charter, Inc. Pentastar’s repair station received Airframe Class 3 and 4 Ratings from the FAA in January 2009 and boasts one of the most expansive and well-equipped facilities in the nation. Pentastar’s world-class FBO provides exceptional customer service and amenities to regional, continental and global travelers.