Aviation International News & Professional Pilot Magazine rank Pentastar Aviation FBO among top 5 in Country
WATERFORD, MI. – Pentastar Aviation, a leader in the world of business aviation, was again recognized this year for their world-class aviation services, named one of the top fixed base operators (FBOs) in surveys conducted by two leading aviation publications. Aviation International News (AIN) named Pentastar Aviation as a top-five FBO in the Americas as well as the top FBO in the Great Lakes region on their 2017 Survey of FBO Services. Professional Pilot Magazine ranked Pentastar Aviation the #3 Best U.S. FBO and #2 Best Independent FBO in the 2017 Preferences Regarding Aviation Services and Equipment (PRASE) Survey.
“Safety and customer service excellence are our top priorities, and our strong performance in the AIN and Pro Pilot surveys for over a decade reflects our team’s commitment to deliver on that mission,” said Greg Schmidt, President & CEO Pentastar Aviation. “While the industry results indicate we are on course for delivering exceptional service, our robust internal customer survey process also helps us identify opportunities for continuous improvement, ensuring the customer experience at Pentastar remains among the best in the industry.”
The AIN FBO Survey evaluates FBOs based on five categories: line service; passenger amenities; pilot amenities; facilities; and customer service representatives. The current survey process provides an overall average from 2013-2017, in which Pentastar Aviation has annually been recognized among the top FBOs.
The Professional PilotPRASE Survey, heralded as the gold standard of aviation ground service leaders, is an annual tabulation of customer opinions of aviation ground services. Each year, Pro Pilot polls executives in charge of flight departments, aviation managers, chief pilots, pilots, CEOs and other qualified subscribers to Professional Pilotmagazine to recognize industry-leading service providers. Pentastar Aviation has ranked among the top ten FBOs on the PRASE Survey every year since 2005.
Pentastar Aviation received top marks for its high-level of customer service in both surveys, and continues to be consistently ranked one of the highest and most awarded private aviation facilities in the country.
About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com