Waterford, Mich., – Pentastar Aviation has once again secured a top position in Professional Pilot Magazine’s 2016 Preferences Regarding Aviation Service and Equipment (PRASE) Survey. Pentastar’s Fixed Base Operation (FBO), located in Waterford, was named No.4 Best US FBO and No.2 Best Independent FBO. These rankings show an increase over last year and continue to prove Pentastar’s customer service is world-class.
The high ratings and recognition of Pentastar Aviation from this survey remain consistent with the company’s commitment to exceed industry standards for both safety and service excellence. The company attributes their success to a robust internal customer survey process that continuously identifies ways to improve customer service.
“Our high marks in this survey year after year reflect our continuous efforts to improve the customer experience,” said Greg Schmidt, President & CEO, Pentastar Aviation. “We are located on a highly competitive field, which presents the opportunity to find new and inventive ways to set ourselves apart from the competition. Our strong emphasis on surveying our customers and commitment to customer service excellence are just some of the ways we distinguish the Pentastar brand.”
About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. It is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com.