News
Pentastar Aviation Customer Service Ranked in the Top 5 Percent Among FBO Businesses
Apr 5, 2016
Waterford, Mich., – Pentastar Aviation has once more secured its designation of being rated among the top tier of fixed base operator (FBO) businesses in the Western Hemisphere, according to the 2016 Survey of FBO Services conducted by Aviation International News (AIN). This recognition is bestowed upon Pentastar from the customers who, year after year, recognize the company’s world-class services and give them an outstanding vote of approval.
Unlike previous surveys, that used data applicable to the previous year only, the 2016 iteration used an aggregate of ranking data spanning December 2013 to the present to set the stage for the future Survey of FBO Services which will allow survey respondents to provide feedback on FBOs throughout the year, not just during a designated survey window. AIN believes “this new survey format provides both a more compelling way for business aircraft operators to make their preferences known and a more relevant assessment of service providers.”
The high rating of Pentastar Aviation continues to remain consistent with the company’s commitment to exceed the industry standards for both safety and service excellence.
“Our outstanding ranking is a reflection of our vision to deliver world class service,” said Greg Schmidt, President & CEO, Pentastar Aviation. “We continue to increase our market share on a highly competitive field and our commitment to deliver an industry-leading customer remains unwavering. This honor is a testament to our hardworking team.”
About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. It is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com.