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Pentastar Aviation Honored for Outstanding Customer Service

Waterford, Mich. – Pentastar Aviation is pleased to announce they have once again been recognized for their world-class customer service with the receipt of a Silver Stevie® Award in the 2018 Stevie Awards for Sales & Customer Service.

Pentastar Aviation received the award for Customer Service Success, joining other winners such as IBM, Vizio, Dell Technologies, and Delta Airlines.

“Customer service excellence is a top priority, and a commitment that is reflected in every aspect of our operations,” said Greg Schmidt, Pentastar’s President & CEO. “Our team is always looking for ways to exceed the needs and expectations of our customers and we empower them to assure our customers are completely satisfied. We also utilize a robust customer survey process to help identify opportunities for continuous improvement to ensure the customer experience at Pentastar remains among the best.”

In winning the award, it was noted that Pentastar’s commitment to customer service excellence has been recognized consistently for the past 11 years by industry peers, making them one of the most awarded private aviation companies in the country.

“Pentastar is doing everything right for the customer”, one judge wrote.

“In a very tough industry, while trying to watch costs but still deliver excellent service, (Pentastar Aviation) is very impressive… to come in the Top 5 in the country. Well done.” Wrote another.

The Stevie Awards for Sales & Customer Service are among the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, including the prestigious American Business AwardsSM and International Business Awards®.

The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV.  More than 600 executives from the U.S. and several other nations attended.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide from seven specialized judging committees.

About Pentastar Aviation

Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.

Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit