Waterford, Mich. – Pentastar Aviation’s executive terminal facility at Oakland County International Airport (KPTK) received the top ranking for independent U.S. FBOs inProfessional Pilot Magazine’s 2014 PRASE Survey. Pentastar Aviation was also recognized as the #2 FBO overall, in competition with both independent FBOs and FBOs that belong to regional or national chains.
“As we celebrate our 50th anniversary this year, an accolade such as #1 Independent FBO really is the icing on the cake,” said Edsel B. Ford II, Owner & Chairman, Pentastar Aviation.
“Customer service has always been the foundation for Pentastar Aviation’s operations and we strive to deliver industry-leading service as we begin our next 50 years,” added Greg Schmidt, President & CEO, Pentastar Aviation.
In addition to industry surveys, Pentastar Aviation has been distributing its own customer service survey since early 2009. In 2013, 100 percent of the survey respondents indicated they would recommend Pentastar Aviation as a preferred FBO. Pentastar Aviation also uses feedback from maintenance, management, and charter customers to continuously improve the overall customer service experience. Results are reviewed monthly by Mr. Ford and the executive management team.
For 50 years, Pentastar Aviation has been a leader in the world of business aviation. Pentastar Aviation provides award-winning aircraft maintenance, aircraft management services, aircraft interior services, aviation advisors, avionics design/installation/repair and aircraft charter through Pentastar Aviation Charter, Inc. Pentastar Aviation’s repair stations at Oakland International (KPTK) and Oxford (OXC) airports are among the most expansive and well-equipped facilities in the nation. Pentastar Aviation’s world-class FBO at Oakland County International Airport provides exceptional customer service and amenities to regional, continental and global travelers. Pentastar Aviation is a proud provider of Avfuel branded fuels. Pentastar Aviation supports many charities and aviation-based education initiatives including the Juvenile Diabetes Research Foundation, Operation Good Cheer, Sky Hope Network, EAA Young Eagles and local Aviation Day programming.