WATERFORD, MI.— Pentastar Aviation, a leader in the world of business aviation, has once again received recognition for their world-class customer service. Aviation International News (AIN), one of the most respected publications in the aviation industry, named Pentastar Aviation at PTK the #1 FBO in the Americas in their 2021 Survey of FBO Services. Customer Service Representative, Kathy Cortez, was also recognized in the survey in the Above and Beyond category.
“Reaching the top ranking in AIN’s Annual FBO survey is a distinguished honor,” said Greg Schmidt, President & CEO, Pentastar Aviation. “Even during the unprecedented times we faced in the past year, our team continued to deliver on our commitment to provide world-class customer service, and we could not be more proud of this recognition.”
“A full-service FBO in every sense of the term. The company and its 163 onsite employees offer everything from aircraft management and charter to 24-hour maintenance and interior refurbishments. It even has its own in-house kitchen, Fivestar Gourmet, which supplies catering to aircraft operators as well as meals to airport workers and customers,” writes Curt Epstein, AIN. “Unique among FBOs, the 10,000-sq-ft, two-story satellite Stargate terminal is specially equipped to handle larger charter flights such as sports teams, with its own jet bridge, baggage carousel, and departure lounge. The Avfuel location, which also serves as a DCA Approved Gateway…, has achieved IS-BAH Stage 1 registration and is certified under NATA’s Safety 1st Clean Program for Covid mitigation.”
AIN asks its subscribers to evaluate FBOs they have visited in the past year based in five categories — line services, passenger amenities, pilot amenities, facilities, and customer service representatives. The current survey process, in which Pentastar has annually been recognized among the top FBOs, provides overall cumulative average scores from 2013 to the present. The survey respondents are also asked to identify specific FBO employees or teams who routinely go above and beyond when it comes to customer service. This year, Kathy Cortez, who has been with Pentastar for nearly 20 years, was recognized in the survey as an Above and Beyond employee.
Pentastar continues to be the most awarded aviation company in the FBO survey for over a decade, recognized by those who appreciate their commitment to exceeding the industry standards for both safety and service excellence.
About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory, maintenance, avionics, interior, and award-winning FBO services, industry-leading Fivestar Gourmet® catering, and private jet charter. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com.